Users who use the services offered by Filair declare to be aware of and accept the following general terms and conditions of contract.
Owner of Filair and Related Services
Fil Air Srl
Via Liguria 3, 61122 Pesaro (PU)
VAT: IT02631240419
Chamber of Commerce of Pesaro
Share capital: €20,000
info@filair.it
Information about Filair
Filair.it is the official website of Filair Srl, a company manufacturing air purifiers for indoor environments made in Italy. Through the website, Users can search for information about the brand and purchase products online.
User-Provided Content
Users are responsible for the content they share on Filair, whether uploaded, inserted, or shared by any other means. Users indemnify the Owner from any liability in connection with the unlawful distribution of third-party content or the use of Filair in ways that are illegal.
The Owner does not moderate the content published by Users or third parties but undertakes to intervene following User reports or orders from public authorities regarding content deemed offensive or illegal.
Rights on User-Provided Content
The only rights granted to the Owner in relation to User-provided content are those necessary for the operation and maintenance of Filair.
Third-Party Content
The Owner does not moderate third-party content or links provided on Filair. The Owner is not responsible for such content and its accessibility.
Registration
To use the Service or part of it, Users must register by providing truthful and complete data as requested in the registration form and fully accept the privacy policy and these general conditions. Users must keep their login credentials confidential.
Deletion and Termination of User Accounts
Registered users can request the deletion and deactivation of their accounts or stop using the Service at any time by directly contacting the Owner.
The Owner reserves the right to suspend or terminate a User's account at any time and without notice in case of a violation of these Terms.
Purchase
Order Procedure
Orders can be completed without creating an account.
Each order constitutes an offer to purchase products. Orders are subject to availability and the discretionary acceptance of the Owner.
Users must select the products and proceed to checkout after carefully verifying and possibly modifying the information in the order summary. The order is made by confirming it and is subject to the payment of the price, taxes, and shipping and payment fees indicated in the order summary form.
The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded when the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order, notifying the User within 10 working days of purchase at the email associated with the purchase if one or more products are unavailable or if there are errors or price discrepancies. In this case, the Owner will refund the price and shipping costs incurred by the User.
Product Availability
Prices, descriptions, or product availability are subject to change without notice. The inserted photos are indicative and do not guarantee product quality.
Order Execution
The Order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to product availability.
The Owner cannot be held responsible for any damages suffered by the User due to delivery delays that are not foreseeable at the time of sending the Order Confirmation.
Payment
Payment for purchased goods can be made through the methods specified at the time of purchase.
Online payments such as PayPal and Credit Card are immediate, except for rare cases of delays due to the payment gateways themselves, and will be executed at the moment of order processing, being received by the Owner almost instantaneously.
Offline payments, such as bank transfers, must be executed within 3 days from the order processing to ensure the product or products purchased remain reserved and not sold to third parties.
Shipping
Goods are shipped within 3 working days from the date of payment receipt, except for cases requiring verifications and communications with the customer before shipping.
If the customer requests a delayed shipment for personal or professional reasons, the 3 working days shipping deadline after payment receipt is void.
Shipments are made with express couriers or postal services, and transit times are specified at the time of purchase.
Delivery
Deliveries are made during normal working hours to the address specified by the User and according to the methods specified in the order summary.
Deliveries can also be made to pickup points made available by the carrier, where the User agrees to pick up the order within 5 working days.
Upon delivery, the User must verify the content, specifying any anomalies on the delivery form.
In case of non-collection within the time specified by the carrier, the products will be returned to the Owner, who will refund the product price but not the shipping and return costs, including the cost of the return shipment itself. The Owner cannot be held responsible for delivery errors due to inaccuracies or incomplete order details provided by the User, for damages to the Products occurring after delivery to the carrier chosen and commissioned by the User, or for delivery delays attributable to the latter.
Right of Withdrawal
When purchasing products or services on Filair, the User has the right to withdraw from the contract without giving reasons within 14 days. The withdrawal period expires 14 days after the day the User or a third party other than the carrier and indicated by the User acquires physical possession of the goods. To exercise the right of withdrawal, the User must inform the Owner of the decision to withdraw by an explicit statement sent to the indicated contacts, providing the purchase documentation for which withdrawal is being exercised.
Effects of Withdrawal
If the User withdraws from this contract, all payments made to the Owner, including delivery costs (except for additional costs resulting from the User's choice of a delivery method other than the least expensive standard delivery offered), will be reimbursed without undue delay and in any event no later than 14 days from the day the Owner is informed of the User's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the User for the initial transaction unless the User has expressly agreed otherwise; in any case, the User will not incur any fees as a result of such reimbursement. The refund may be withheld until the goods are received back or until the User has provided evidence of having sent back the goods, whichever is earlier.
The User must send back the goods and deliver them to the Owner without undue delay and in any event not later than 14 days from the day on which they communicate their withdrawal from this contract. The deadline is met if the User sends back the goods before the 14-day period has expired. The User bears the direct cost of returning the goods. The User is only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Limitations on the Right of Withdrawal on Products
Damaged or used products, even partially, are not replaced or refunded. The User must include a copy of the delivery document received inside the packaging box.
The right of withdrawal does not apply to: goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and not suitable for return for hygiene or health protection reasons, and have been unsealed after delivery, such as HeMaCa filters.
Warranty
The consumer User is entitled to a warranty on the conformity of the products and services purchased. The warranty lasts 24 months from the delivery of the goods, and the conformity defect must be reported to the Owner within 2 months of discovery.
To exercise the right to warranty, the User must send an email to the Owner, mandatorily indicating the order number and an accurate description of the defect (attaching photographic and video material if possible).
All elements are essential and will be verified by the Owner before responding to the User.
If the conformity defect of the product is verified, the User is entitled to obtain, upon returning the defective product to the Owner, its repair or replacement within a reasonable period. In case of confirmation of a product defect, after due verification, the shipping costs for the replacement of the product are borne by Filair.
To exercise the right to warranty and for further information, the User is required to contact the Owner.
The Service is Provided "As Is"
The Service is provided by the Owner "as is," without any express or implied warranty for its accuracy or availability.
Service Interruption
The Owner reserves the right to add, remove functionalities or features, or suspend or interrupt the Service entirely, temporarily or definitively. In case of permanent interruption, the Owner will act as possible to allow Users to retrieve their information hosted by the Owner.
Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit any portion of Filair and its Services without the Owner's express permission, granted directly or through a specific resale program.
Indemnification
The User agrees to indemnify the Owner (and any subsidiaries or affiliates, its representatives, directors, agents, licensees, partners, and employees) from any obligation or liability, including legal fees incurred to defend against claims, arising from damages caused to other Users or third parties, regarding content uploaded online, violation of laws or these service terms.
Unauthorized Use
The Service must be used according to these Terms.
Users may not:
- Perform reverse engineering, decompile, disassemble, modify, or create derivative works based on Filair or any portion of it.
- Circumvent the computer systems used by Filair or its licensors to protect the content accessible through it.
- Copy, store, modify, change, prepare derivative works, or alter in any way any of the content provided by Filair.
- Use any robot, spider, search/application retrieval sites, or any other device, process, or means to access, retrieve, scrape, or index any portion of Filair or its content.
- Rent, license, or sublicense Filair.
- Defame, abuse, harass, engage in threatening practices, threaten, or otherwise violate the rights (such as the right to privacy and publicity) of others.
- Disseminate or publish illegal, obscene, unlawful, defamatory, or inappropriate content.
- Use Filair in any other improper way that violates these Terms.
Privacy Policy
For information on the use of personal data, Users must refer to the Filair privacy policy.
Intellectual Property Rights
All the trademarks of the Application, whether figurative or nominative, and all other signs, trade names, service marks, brand names, trade names, illustrations, images, logos appearing concerning Filair are and remain the exclusive property of the Owner or its licensors and are protected by current trademark laws and relevant international treaties.
Age Requirements
Users declare to be adults according to the legislation applicable to them. Minors can use Filair only with the assistance of a parent or guardian. In no case may persons under the age of 13 use Filair.
Changes to these Terms
The Owner reserves the right to make changes to the Terms at any time, notifying Users through its publication within Filair.
Users who continue to use Filair after the publication of changes accept the new Terms without reservation.
Assignment of Contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract all or any of the rights or obligations arising from these Terms, provided that the User's rights herein are not affected.
The User may not assign or transfer their rights or obligations under these Terms in any way without the written authorization of the Owner.
Communications
All communications relating to Filair must be sent using the contact information indicated in the Contract.
Severability
If any clause of these Terms should be deemed null, invalid, or ineffective, such a clause shall be eliminated while the remaining clauses shall not be affected and remain fully effective.
Governing Law and Jurisdiction
These Terms and all disputes regarding the execution, interpretation, and validity of this contract are subject to the law, jurisdiction of the State, and the exclusive competence of the court of the place where the Owner is based. The exclusive forum of the consumer is an exception if the law provides for it.
Online Dispute Resolution for Consumers
Consumers residing in Europe should be aware that the European Commission has established an online platform providing an alternative dispute resolution tool. This tool can be used by European consumers to resolve non-judicially any dispute relating to and/or deriving from contracts for the sale of goods and services entered into online. As a result, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract entered into with the Owner. The platform is available at the following link.
The Owner is available to answer any questions sent by email to the email address published in this document.
Consumer Dispute Resolution Procedure
We do not participate in consumer dispute resolution procedures.
Definitions and Legal References
Service
The service offered by Filair as described in these Terms and within Filair.
User
The individual or legal entity using the Service.
Terms and Conditions (or Terms)
These general service conditions, which constitute a legally binding agreement between the User and the Owner.
Order Processing Receipt
Indicates the email sent by the Owner at the time of order receipt.
Order Confirmation
Indicates the email sent by the Owner when the products are shipped, confirming the shipment of all or part of the purchased products.
Example of a Withdrawal Form
Addressed to:
Fil Air Srl
Via Liguria 31, 61122 Pesaro (PU)
VAT: IT02631240419
Chamber of Commerce of Pesaro
Share capital: €20,000
info@filair.it
I/we hereby notify the withdrawal from my/our contract of sale of the following goods/services:
_____________________________________________ (insert a description of the goods/services from which the purchase is being withdrawn)
- Ordered on: _____________________________________________ (insert date)
- Received on: _____________________________________________ (insert date)
- Name of consumer(s): _____________________________________________
- Address of consumer(s): _____________________________________________
- Date: _____________________________________________
(sign only if this form is notified in paper version)
Last updated: September 23, 2020